Call Center – Contact Center | Zultys

Supercharge Your Contact Center

Our flexible Contact Center solutions fulfill a wide range of customer service and contact center needs – from high capacity customer service operations across multiple locations to a company’s day-to-day call and front office demands. Our sophisticated, yet easy-to-use solutions allow you to integrate your contact center into your overall corporate Unified Communications system to support:

  • Personalized service and improved customer retention.
  • Easier access to the right skills and information, at the right time wherever and whenever they are needed through Presence, IM, Web Collaboration and more.
  • Multisite and a Distributed Agent model that lets you deliver quality customer service from anywhere.
  • Handy tools like Web Dial, Call Attached Data, Call Recording and more that improve your agents’ efficiency and the level of service they provide and let you meet the unique business or regulatory needs of your clients.
  • Agents and supervisors use the standard company-wide User Interface MXIE to access multiple Agent and Supervisor Roles and let them log into multiple roles simultaneously to increase your ability to multi­task and handle over­flow and priority calls.
  • Customized reporting tools which allow Supervisors to generate their own contact center reports through a simple drag-and-drop menu to monitor Agent and call status, define Wallboard information and access other real-time reports.

Whether your company has a handful of agents in a support group or every employee is an agent in a call center, the ICC solution from Zultys can scale to meet your requirements and supercharge your call center.

Call Dynam Communications for more information and free quote.